Welcome to the Ecosave Gas and Power Ltd’s (“Ecosave”) Complaints section.
Our team of experienced advisors are available Monday to Friday between 9am and 5:30pm and will work to resolve your complaint. We are committed to resolving the issue to your satisfaction, so please feel free to contact us directly if you wish to discuss your complaint in further detail
Should either your assigned complaints advisor or a member of our management team be unable to resolve your complaint promptly, they will provide you with timescales. They will also be in contact regularly with updates on the progress of your complaint.
Please send all complaints to: email@example.com
At this stage if we are able to reach a solution you are happy with then we will:
If you are unhappy with the way we have dealt with your complaint or have any ideas on how we might improve our service moving forward, you may wish to talk to management.
Please Email: firstname.lastname@example.org or call us on 0161 3939 764 to discuss this
Complaints department, Ecosave Gas and Power Limited | Lloyds House | 18-22 Lloyd Street | Manchester | M2 5WA
If we are unable to reach a solution you are happy with then we will:
Providing independent and impartial advice, both over the phone and in person, free of charge. Please visit citizensadvice.org.uk/energy or contact the following number:
Consumer Service – 0808 223 1133
Consumer Service Welsh Speaking – 0808 223 1144
Business debtline is a charity providing impartial and independent advice free of charge, both over the phone and online, to small businesses
Please visit businessdebtline.org or call on 0800 197 6026.
After 8 weeks from the date of the original complaint, or if we have issued a ‘deadlock letter’, and you qualify as a Micro Business, you can contact the Ombudsman Services for energy. They will provide free impartial advice and resolve disputes where a final agreement cannot be reached between the customer and the energy supplier.
Your business will be identified as a Micro Business if it meets any one of the following conditions:
Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF